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Investment Selection
When considering a deal, VCs will look at the attractiveness of the market, strategy, technology, product/service, customer adoption, competition, deal terms, and the quality and experience of the management team.
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Valuation Tools
Give the uncertainty of most of their investments, it is not surprising that most VCs don’t really use financial techniques such as DCFs or NPV to evaluate their investments.
Most commonly metrics used are cash-on-cash return, multiple of invested capital and net IRR. An other interesting ...
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Deal Sourcing
Deal sourcing refers to the process by which VCs attract entrepreneurs and sort through those opportunities to make an investment decision.
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Post-Investment Value Add
VCs are active investors and strive to add value to their companies after they invest.
VCs are critical in the professionalization of startups: they will improve governance through strategic guidance, by structuring the boards of directors and by helping in hiring outside managers and dire...
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Deal Structure
VCs syndicate around 65% of their investments in an attempt to share risks, build reputation, reduce capital constraints and gain complimentary expertise.
The intended goals of VCs contracts are to make sure that the entrepreneur does well if he/she performs well while providing VCs with le...
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Define customer service quality for your company
Collect data from the following sources:
- Your company and team values.
- Your customer service vision or philosophy.
- Existing CSAT and NPS comments that focus on positive or negative customer service interactions.
The Customer's Journey
- When we get a new customer to set up and optimize on a product we call this onboarding
- Escalations happen when we address the issues that flows over the scope the mainline customer service
- For the products that have a fixed but renewable rela...
Venture capital funding
Usually, a new company with no revenue or earnings can't afford to borrow. It gets capital from friends, family, or individual "angel investors."
- Venture capitalists (VCs) come into play when the company is ready to bring its product or service to market.
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