4 different types of difficult people
- The Downers (the Negative Nancys): almost impossible to please, they always have something bad to say. They complain, critique and judge.
- The Know It Alls: They like to show off and to impress. They use name-dropping and comparisons.
- The Passives: They don’t contribute much and let others do the hard work.
- The Tanks: They are explosive and bossy. They want their way and will do anything to get it.
Team Work