Whenever a problem is solved by your products/services, more people trust your brand, most of the time they will pass that trust to their loved ones and friends.
They will tell the story to Uncle Joe how your company solved their problem not just with your product but by providing excellent after-sale support.
This will lead to more network of trust and you will have free ads just by extending your resources to your customers' inquiries.
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A customer service video allows people to self-serve and find a better way to solve their problems. It makes them happy and they will give a good rate for your organization.
Once the customer satisfaction rate increases, your company will gain some benefits, such as:
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