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Develop Your Self-awareness

Learn to manage your own emotions.
Practice noticing your feelings, thoughts, and behavior--your triggers. Document things as they come up.

When you get good at it, you'll start looking at the whole picture, and both sides of the issue. You begin to tap into your emotions to choose a different outcome, like an assertive response to a difficult person overstepping your boundaries.

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@valentinawdd

created an idea from a article:

INC

4 Simple and Effective Strategies to Handle Difficult People at Work

inc.com

MORE IDEAS FROM THE SAME ARTICLE

Give Feedback

Maintain comfortable eye contact.
Remain open-minded.
Pay attention to non-verbal signals as a way of reading the person's feeling state.
Use an "I" statement of feeling. Ex: "I feel like this decision violates our trust."

Listen

Give the difficult person a chance to finish without interrupting.
Ask clarifying questions if confused, and use paraphrasing and mirroring to check the accuracy of hearing.
Acknowledge the other person's feelings. So, if the other person is angry, say, "

Be Assertive and Set Boundaries

An assertive person takes full responsibility for herself and her actions.