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deepstash

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Valentina D.

@valentinawdd39

Listen

  • Give the difficult person a chance to finish without interrupting. 
  • Ask clarifying questions if confused, and use paraphrasing and mirroring to check the accuracy of hearing.
  • Acknowledge the other person's feelings. So, if the other person is angry, say, "You must be feeling very frustrated..."

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IDEA EXTRACTED FROM:

4 Simple and Effective Strategies to Handle Difficult People at Work

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