Customer Success: Information
A customer success team is only as good as its information. But why aren't other departments clamouring at their door for these insights too? most of us come from a tradition of strict departments. You do your thing; I'll do mine. Which, along with Territorialism and downright inefficiency, leads to data silos. You need a way to get your insights heard. Because you can’t give your customers what they need by yourself.
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