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Ideas from books, articles & podcasts.
Most of the intentions behind our actions are hidden. If a person is feeling depressed or angry, usually the resulting behaviors distort their true feelings.
By focusing on empathy you can usually break away these subversions and get to the heart of the issue faster.
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Don't assume everything is fine just because someone isn’t having a nervous breakdown.
It happens when helping you directly or indirectly helps me. And our behavior is largely dictated by it.
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