Digital dexterity
Digital dexterity is the mindset and behaviours that accelerate digital business transformation.
The pandemic showed the importance of digital dexterity for company success. Face-to-face interactions, paper-based processes and analogue tasks vanished and were replaced with digital constructs.
A 2018 survey found an open mindset and agile ways of working are vital for optimised digital dexterity. However, only 16% of leaders and 9% of employees have high digital dexterity.
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