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Navigating through the Covid-19 pandemic in March 2020 caused organisations to work remotely and find ways to cut spending. However, companies significantly increased their spending on digital technologies for employees.
Over 50% of midsized companies increased their spending in this area, and 69% plan to increase their digital tools in 2022. Yet, many of these investments will not generate substantial business impact because they lack a sustained and successful focus on improving digital dexterity.
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Digital dexterity is the mindset and behaviours that accelerate digital business transformation.
The pandemic showed the importance of digital dexterity for company success. Face-to-face interactions, paper-based processes and analogue tasks vanished and were replaced with digital constructs.
A 2018 survey found an open mindset and agile ways of working are vital for optimised digital dexterity. However, only 16% of leaders and 9% of employees have high digital dexterity.
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The goal is complete transparency with employees about the right tools to use and the expected digital skills.
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Learn more about corporateculture with this collection
Effective communication with remote employees
Strategies for building trust and accountability
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