Go towards the heat
One of the traps of digging into hard conversations is a desire to get to a copacetic place where everyone feels better.
Head for the fiery core of the issue. Find the pain points. And, before getting wrapped up in resolving, acknowledge how they’re affecting everyone. The ultimate goal of mediation, after all, isn’t agreement. It’s understanding.
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A World Class Mediator Shares 7 Ways to De-escalate Your Office Tension
99u.adobe.com
6 ideas
·8.34K reads
IDEAS CURATED BY
Working with people is hard enough, being a boos is not enough. Being a leader is what we should strive for.
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