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Mediate
When you feel a conversation heating up—fast—it’s probably time to step in and help mediate.
Pay close attention to the argument, and try to find some common ground between the two (or more) battling it out. If you can’t find anything, then come up with a suggestion of your own. Try to ease the tension, not add fuel to the fire.
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Sometimes, things don’t seem to calm down on their own, and some sort of intervention is clearly needed.
If you’re fairly in tune with your colleagues and can pinpoint a relevant segue, jump on that chance. You’ll help get the discussion back on track...
Sometimes things get heated in the office, and people lose their temper. It happens when people are working hard and trying to do their best.
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- You’re not offering anything constructive if all you do is point out problems. You can still direct attention to an issue, but make sure that you follow up with a helpful suggestion.
- You’re offering unrequested input. Before speaking up, ask yourse...
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You’re trying to make the relationship better, so don’t jump to conclusions, be petty or accusatory. State what you’re experiencing in a non-threatening way and follow it with a question.
Here’s an example for a micro-managing boss: “I’m really excited to be working on ...
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In a business, conflict and tension, if well managed, can be positive and allow employees to grow.
A business that has no conflict and tension is often stagnant; people are not challenging one another and bringing new creative ideas to the table.
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