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Sometimes things get heated in the office, and people lose their temper. It happens when people are working hard and trying to do their best.
If you trust your team and know your colleagues well enough to recognize something as just out of character, it might be best to just let it blow over before addressing it any further.
Sometimes, things don’t seem to calm down on their own, and some sort of intervention is clearly needed.
If you’re fairly in tune with your colleagues and can pinpoint a relevant segue, jump on that chance. You’ll help get the discussion back on track and help save your colleagues from saying something they might regret.
When you feel a conversation heating up—fast—it’s probably time to step in and help mediate.
Pay close attention to the argument, and try to find some common ground between the two (or more) battling it out. If you can’t find anything, then come up with a suggestion of your own. Try to ease the tension, not add fuel to the fire.
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... “my side”, “your side” and the truth.
It is often helpful to take each party aside separately to find out their concerns, but over and above this try to find a neutral party who may have witnessed or seen the conflict from a different angle.
Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.
You’re trying to make the relationship better, so don’t jump to conclusions, be petty or accusatory. State what you’re experiencing in a non-threatening way and follow it wit...
Instead of avoiding the person, seek to address the issue head-on because, if left unaddressed, it’s only likely to get worse.
Ask for a private discussion with the other person to express what you’re experiencing as pleasantly and agreeably as possible to avoid damaging the relationship further.
All people deserve to be treated professionally and with dignity. Remembering that being direct is not in contradiction with professionalism is imperative. Be direct, brave and respectful.