If your WFH policy offers minimal or no flexibility you are likely to experience disappointment from employees. 

To minimize it, tie whatever guidelines you put in place to how you serve customers and how you make or deliver products or services, and demonstrate how certain forms of collaboration are measurably enhanced by in-person work. Also, involve employees.

People feel greater ownership over policies they help create, which strengthens adherence across the organization. Further, when others don’t adhere, peers are more likely to graciously call it out.

It’s not always natural or comfortable for managers to express care, they may feel awkward or unclear on boundaries. But demonstrating care doesn’t have to be intrusive, and not every employee will want or need the same degree of care.

Give managers discretion and r...