The business benefits of human support

The three layers of the Conversational Support Funnel consists of three layers:

• Proactive support enables you to get ahead of known problems before customers even reach out for help.
• Self-serve support allows users to resolve simple queries on their own, ensuring fast, efficient answers while minimizing the number of repetitive questions hitting your team inbox.
• Finally, there’s human support, which is crucial for those tricky issues that can only be solved by a real-life person. These are the technical or sensitive queries that need a specialized, empathetic response.