Employee engagement includes four elements and can be thought of as the degree to which an employee:
MORE IDEAS FROM How Companies Can Improve Employee Engagement Right Now
Before the pandemic, technology made it possible to automate customer interactions, causing many managers to look for ways to eliminate jobs. However, taking that approach now would be a mistake.
Managers should instead focus on elevating employees to unlock more value by allowing them to have deeper and meaningful connections with customers. When customers see how employees work to solve their problems, it leads to higher customer satisfaction, loyalty, and willingness to pay.
“Flexibility” is now rivaled in prominence only by the novel work model it is so often used to describe: hybrid work. They have taken over the way we speak about the future of work and represent new ways of thinking about the further integration of work and life.
Many different interpretations of flexibility are beginning to arise. But none of these definitions is exactly what employees mean when they say they want flexibility. What it seems they really want is autonomy. Within the context of hybrid work, this means having the ability to be the primary decision-maker of where and when they do their work.
Companies that fail at remote work focus too much on technology and too little on the process. Successful remote work is based on clear processes that support three core principles.
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