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Managing Work Stress

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Managing Work Stress

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Ask open-ended questions

Ask open-ended questions

Those that require more than a “yes” or “no” answer, are the best type of questions to ask if you’re looking to establish common ground. 

Just be careful not to overdo your questioning. You don’t want the other person to feel like they’re being interrogated.

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Mindsets around new conversations

Go into a situation where you will need to speak with people with the mindset of, "I am curious and I want to learn more about other people", rather than going into it with the mindset of, "Oh no, I’m going to have to talk about myself a lot".

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Know where you stand on the introvert-extrovert spectrum

Know where you stand on the introvert-extrovert spectrum

  • If you’re an extrovert and find yourself talking too much, try to shift the focus on asking more questions. 
  • If you’re an introvert, ask yourself whether you’re speaking enough and giving the other person enough information about yourself to help them feel connected to ...

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Avoid oversharing

Keep your personal anecdotes short and sweet, focusing more on the other person’s stories than your own. 

To find out if you’re speaking too much, leave out some details of the story, to see if they’re really interested in hearing more. If they don’t respond, turn the focus of the co...

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Listen with intent

Listen with intent

The best conversationalists aren’t those who always have witty things to say, but those who are genuine listeners. 

Good listeners don’t just listen with their ears, but with their whole body. They lean into the conversation, establish eye contact, and provide their undivided attenti...

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Friend of animals everywhere. Hardcore internet enthusiast and avid reader.

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Open-ended questions

Avoid questions you can answer “yes” or “no”. They are closed-ended, don’t generate discussion and they rarely yield any insight. 

By asking open-ended questions, you get far more interesting insights. They invite reflection and start discussions.

Use open-ended questions

Use open-ended questions

Start your questions with who, what, when, where, why or how.

For example, instead of asking "Were you terrified?", which will produce a "yes" or "no" answer, try asking, "How did that feel?" They might have to think about it, but you'll get a much better response.

Ask an open-ended question:

If you ask questions that have yes or no answers, the conversation could stall quickly. Instead, ask questions that encourage the conversation to open up rather than close down. For example:

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