SDRs have the advantage when it comes to professional service roles (CS and PS roles). Having interacted with customers even becoming qualified leads, SDRs thoroughly understand their company, industry, the pains and solutions.
SDRs perform a ton of research and this invaluable information for professional service teams can be useful in aiding clients in making sure that they are able to use the product to their fullest advantage.
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Understanding the importance of constructive criticism
How to receive constructive criticism positively
How to use constructive criticism to improve performance
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