Measure the right data
Customer service softwares produce detailed results for us, but it doesn't tell you which metrics matter to your team and what you need to do about them. In order to choose which metrics matter here are three big questions that will help you decide:
- Why are you reporting?
- Who are you reporting to?
- What do you want the outcome to be?
The metrics you choose to report should be meaningful and authentic. Afterwards, take a baseline measurement, set internal targets for your team, and work forward.
20
37 reads
The idea is part of this collection:
Learn more about teamwork with this collection
How to manage workplace stress
How to prioritize and make better decisions
How to learn anything fast
Related collections
Similar ideas to Measure the right data
Leverage data effectively
Developers are analytical and understand the importance of backing their findings and solutions with data points.
If you think about improving the response time for an application, you think in numbers, obtain current baseline and come up with improvement in Millisecon...
Hiring the right people
So that you may be able to provide high quality, reliable customer support, you must have a great customer support team, but how do you filter out the ones that you need? Here are some questions that can help you better choose candidates:
- What is the ideal support personality y...
Figuring Out Your Team's Culture
Here are some questions to ask yourself to figure out which team are you a part of:
- Who do you want to be and who are the people surrounding you?
- Do the people you work with share the same values as you?
Decide which best scenario best describ...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates