Hiring the right people
So that you may be able to provide high quality, reliable customer support, you must have a great customer support team, but how do you filter out the ones that you need? Here are some questions that can help you better choose candidates:
- What is the ideal support personality you're looking for?
- What skills should your support professional have?
- How will you integrate this new hire to the team? and;
- How do you keep them?
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