Address uncomfortable situations head-on by getting right to the point.
Foster an honest and respectful discussion and make sure both parties speak about the details of an issue.
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Similar ideas to Be direct
Try to avoid getting into a fight-or-flight response, which inevitably leads to becoming defensive.
People tend to become attached to the position they take on an issue. They will see any response to those issues as a personal attack. Separating people from the issue allows parties to address the issue without harming their relationship.
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