Don’t put it off - Deepstash
Don’t put it off

Don’t put it off

Don't put off a conversation for some ideal future time, when it can be more easily dealt with.

Take some time to cool down and plan the general outline of the outcome you desire. But then have the conversation, and make a plan to move on. 

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MORE IDEAS FROM How to Have Difficult Conversations When You Don't Like Conflict

Be direct

Address uncomfortable situations head-on by getting right to the point.

Foster an honest and respectful discussion and make sure both parties speak about the details of an issue. 

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Begin from a place of curiosity

Lean into the conversation from a place of curiosity and respect (for yourself and the other person). 

Even when the subject of the conversation is difficult, the interaction can remain mutually supportive. Respect the other person’s point of view, and expect them to respect yours.

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Listen and observe
Focus on what you’re hearing, not what you’re saying. Genuine attention and neutrality encourage people to elaborate.

You don’t actually need to talk that much during a difficult conversation. Instead, learn to listen, reflect and observe.

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Expect a positive outcome

Focus on the long-term gains that the conversation will create and you will shift your inner dialogue to a more constructive place. 

This will build your confidence to approach the coworker who constantly criticizes and complains or the subordinate who keeps underperforming.

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RELATED IDEA

Taking the time to address difficult issues

Difficult conversations at work are inevitable, whether you're a leader addressing a team member's performance or an employee unhappy about a situation with your boss. Remote working adds another layer of difficulty.

Many people would rather leave than talk to their boss. However, if people had taken the time to address the issues, they may have had a different outcome.

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Difficult customer conversations

Some conversations become difficult due to several factors.

  • It could be due to differences in people's expectations.
  • Miscommunication can contribute to misaligned expectations.
  • Emotions often steer people's conversations. Your customer may have a bad day or get confused.

Most tough situations can be avoided by understanding your customer's expectations and aligning them with the business's goals.

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If leadership is your job, you can’t walk away from them. Because they're part of your job.
These are conversations about performance and behavior. Most bosses dread them.

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