Articulate The Models

Here you actively encourage the tension that comes from looking at the two opposing models together, through a series of exploratory questions:

• Ask yourself how the models are similar and different.
• Consider what you most value from the models as they’re art...

The next step is to try and integrate them into a “new, superior answer”.

There are three guiding questions that you can use to come up with a new, integrated solution:

• How might we create a new model using one building block from each opposing model, while throwing ...

“What’s the real challenge here for you?”

When we jump into problem-solving before we have a complete understanding of the issue from the employee’s point of view, we tend to solve the part of the problem that we assume they are struggling with which may or may not...