The Return of Investment (ROI) of Customer Value
To calculate the ROI of Customer Value the steps are as follows:
- Reach out to your customers in order to know what they like about your product.
- Understand the needs of your customers by digging into what their specific problems are.
- Create the list.
- The list created should be mapped out to the functional areas within the customers you work with.
- Identify the attributes that would help you to slice the data to see the strengths and weaknesses.
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Satisfied customers perceive value in your offerings and that means they’d be willing to pay more and that can be done by providing value to them. This article will help you to understand and apply the methods that will bring success.
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