Learn more about business with this collection
How to prioritize tasks effectively
How to manage your time efficiently
How to reduce stress and anxiety
“When companies try to be all things to all people, they end up not being very good”
JEFF TOISTER
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292 reads
MORE IDEAS ON THIS
Laser-like focus
Once you identify that problem and you make a particular promise, then you can focus on your customer experience. Whether it’s your marketing, operations, delivery, customer support, you name it, your focus can be on keeping that promise.
That’s an important aspect because it give...
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277 reads
Solving the problems customers have
To create an experience that allows you to win customers and retain them:
- Make a guarantee, promise to solve the problem. This could be a customer service provider saying. “I’m going to take care of this for you.”
- Keep the promise: Making a pr...
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250 reads
“When you promise to solve a particular problem, you’re also saying, in effect, ‘If your problem falls outside of this, we might not be the best choice for you'”
JEFF TOISTER
28
294 reads
Customer experience vs customer service
They do get mixed up a lot. But there is a very important distinction.
- Customer service is part of the broader customer experience. Customer experience means all of the interactions a customer has with a brand and how they feel about those interactions (the people yo...
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443 reads
The problems customers are trying to solve
The whole concept of an experience guarantee is based on the idea that your customer is trying to solve a problem, and that’s the insight you need to have to create a wonderful experience and experience guarantee.
The way you do this is by listening to your customers. And ...
30
293 reads
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Rich people work to learn things and those things they learn can easily be applied to make money in the future, over and over again. It is better when you actually learn things in practice Being rich dor not Being rich has very little connection to material possession
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