Deep acting techniques
Your mood will affect customers. But your mood will also affect your ability to solve problems.
- Reappraising - reframing the situation. When customers are rude, the best approach is to listen to them, because they are often rude because of an underlying reason. Take the customer's perspective and consider what is causing them to act that way.
- Refocusing. Draw your attention to things that lighten your mood, such as the purpose of your job.
- When you know you have a long and stressful day, turn on some music to get you in a good mood. It can help you to manage the emotions of others.
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Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.
Emotional work is undervalued. While many jobs can be automated or outsourced, care and communication skills are becoming more important. It is then helpful to recognise that in any interaction, the entire emotional burden doesn't have to be on one person.
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