Creating the best customer experience
If you really want to create the best customer experience, put your customer second.
Put your employees first. The emotions people experience on the job will impact the customer's experience. When employees are treated well, they naturally treat the customer well.
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Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.
Emotional work is undervalued. While many jobs can be automated or outsourced, care and communication skills are becoming more important. It is then helpful to recognise that in any interaction, the entire emotional burden doesn't have to be on one person.
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