Transparency is about being open and honest. It's making it easy for customers to understand your business and what to expect when they buy from you.
The more transparent you are in your business, the more likely you are to meet your customer's expectations. When customers know what they'll get from you they are more likely to stay.
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People experience the illusion of transparency because they have a natural egocentric bias, which causes them to rely too heavily on their own perspective when trying to consider the perspective of others.
Because you spend the vast majority of your time considering your th...
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