Learn more about entrepreneurship with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
49% of buyers have made impulse purchases after receiving a more personalised experience.
Think about upselling! Want to boost your upselling opportunities, deliver more tailored and personalised experiences.
18
97 reads
MORE IDEAS ON THIS
67% of customers prefer self-service over speaking to any company representative!
There a many reasons to this. No one likes to wait in queues physically, on a chat or on the phone. If customers can get resolutions themselves, why not?
18
84 reads
86% of buyers are willing to pay more for a great customer experience.
The reason is simple - it comes down to how the customer wants to feel using your products & services and engaging with your brand. Brands that donโt treat their customers well will lose their custome...
19
145 reads
50% of customers will stop visiting a website if it is not mobile-friendly!
This makes a lot of sense because billions of users are glued to their mobile phones daily. If you want to gain and retain more customers in 2022, deliver better mobile experiences.
19
82 reads
45.9% of businesses identify customer experience as their top priority in the next 5 years.
With 20.5% of businesses focussing on pricing as top priority and 33.6% of businesses focussing on product, itโs clear that Customer Experience is taking more importance. It makes a...
17
86 reads
CURATED FROM
IDEAS CURATED BY
Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
Customer Experience is not a myth. A lot of facts prove its importance is building and growing a profitable and successful company. Here are some stats to help you make better business decisions for 2022!
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