Customer Value And Satisfaction

A customer service video allows people to self-serve and find a better way to solve their problems. It makes them happy and they will give a good rate for your organization.

Once the customer satisfaction rate increases, your company will gain some benefits, such as:

• Customer service is the wrong target increasing customer is the right target.
• Companies becomes so consume about their current customer satisfaction that many are failing to aggressivly acquire and exponential expand market share.
• Remember customer satisfaction cannot exist w...

Tracking success on social media messaging isn't that different from tracking the success of your other support channels (phone, email, or live chat). 

However, you'll want to separete the report because you will be looking at the scores for people who are giving customer satisfaction score...