Learn more about books with this collection
Effective communication
Persuasion techniques
Closing a sale
Customer Value And Satisfaction
If we set the right level of expectations in market then customer gains value and satisfaction from us.
31
292 reads
MORE IDEAS ON THIS
Exchanges And Relationships
Exchange is the act of obtaining a desired object from someone by offering something in return.
Marketing actions try to create, maintain and glow desirable exchange relationships.
32
382 reads
Customer Needs, Wants And Demands
Needs- states of deprivation
Wants- from that needs take
Demands- wants backed by buying powe
36
677 reads
Marketing Offerings- Products, Services And Experiences
- Market offerings are some combination of products, services, information or experiences offered to a market to satisfy a need or want.
- Marketing myopia is focusing only on existing wants and losing sight of underlying consumer needs
32
342 reads
CURATED FROM
CURATED BY
Marketing is future
“
Related collections
More like this
Ch.19 : Customer Satisfaction Is The Wrong Target 🎯
- Customer service is the wrong target increasing customer is the right target.
- Companies becomes so consume about their current customer satisfaction that many are failing to aggressivly acquire and exponential expand market share.
- Remember customer satisfaction cannot exist w...
Increase Customer Satisfaction Rate
A customer service video allows people to self-serve and find a better way to solve their problems. It makes them happy and they will give a good rate for your organization.
Once the customer satisfaction rate increases, your company will gain some benefits, such as:
...2. Social Media Customer Satisfaction Score
Tracking success on social media messaging isn't that different from tracking the success of your other support channels (phone, email, or live chat).
However, you'll want to separete the report because you will be looking at the scores for people who are giving customer satisfaction score...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates