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How to Give an Effective Explanation (Not an Excuse)

Move On

Acknowledge your mistakes and be willing to learn from them. Share exactly how you will avoid this same problem in the future.

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IDEA EXTRACTED FROM:

How to Give an Effective Explanation (Not an Excuse)

How to Give an Effective Explanation (Not an Excuse)

https://www.themuse.com/advice/how-to-provide-explanations-that-dont-sound-like-thats-not-my-fault-excuses

themuse.com

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Key Ideas

Avoid Qualifiers

Prefacing your explanation with things like, “I don’t want to sound like I’m making excuses, but…” can send the wrong message.

Jump right in with the information that's relevant and important.

Apologize

Not being able to deliver on what was expected of you warrants an apology - even if there were other factors contributing to the situation.

An apology demonstrates that you accept responsibility for your role in the situation.

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6 Components of a good apology
  1. Expression of regret
  2. Explanation of what went wrong
  3. Acknowledgment of responsibility
  4. Declaration of repentance
  5. Offer of repair
  6. Request for forgiveness
Communicate Effectively And Sincerely

The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say. 

No matter how much damage was done, a sincere apology restores faith.

The Courage To Apologize

Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.