4. Listening

• When you listen, you learn: about your teammates and what’s important to them, ideas, stories, concerns.
• Listening sends the message that you value the other person.
• Listening helps you make good decisions: it slows you down so you can diagnose effectivel...

Listening is not hearing to respond. It’s hearing to understand. Effective listening helps you understand the other’s perspective and underlying feelings. It helps you hear what’s not said.

The ideal balance is to listen 60 percent and speak 40 percent of the time.

It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.

Instead of accusing the other person of not listening, say "I'm lis...