Don’t allow yourself to become paralyzed, numb or detached during a crisis situation or a traumatic event. And don’t wait for someone else to come and save the day. Remind yourself that you’re not at the mercy of events beyond your control; you can always do something.
In a pressure moment, there are factors you have control over and factors you don't. Focus on the factors you can control , not on the "uncontrollables," that could intensify the pressure, increase your anxiety, and ultimately undermine your confidence.
... or it will control you. We can’t control our environment everywhere we go, but we have more control than we usually choose to exercise. If you banish distractions and control your calendar you can make sure your environment is ripe for productivity.
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People in crisis often feel they lack control. By letting them talk and being a part of the negotiation process you give them a sense of control, helping them de-escalate and bringing yourself closer to your goal; voluntary compliance.You also have to keep control of yourself, especially your emotions , as negative displays of emotion by you can escalate the situation.