Get out of the “Fix-it Mode”
Most people struggling emotionally don’t want someone to fix their pain, they went to feel understood.
Use Reflective listening. It means that when someone tells you something, you simply reflect back to them what they said, either literally or with your own slight spin on it.
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Use Reflective Listening
In order to have someone feel heard you can reflect back what they are saying to you. Simply paraphrase what they just said. This way they will feel understood and you are more engaging.
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