- Get your face out of your phone and focus your attention.
- Be willing to receive information.
- Be willing to engage in the conversation and to listen with the intent to understand.
- Be willing to stay the course and not let your mind wander.
- Bring the conversation to a close with takeaways and next steps.
- Respect the existence of emotions and their roles and be aware of the body language also.
- Keep your ego out of the conversation.
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