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Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
When looking for "the right thing to say or do," here are three time-tested and evidence-based actions managers can use to keep their teams engaged, future-focused and unified during divisive times:
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Employees can't even agree on where they should work. Of those whose job can be done remotely:
Divisiveness creates deeply personal distractions. Being future-focused can help: Everyone needs goals in their work life that keep them focused and striving to do their best work.
Development is your best tool for keeping employees focused on working toward a bright futu...
When sensitive topics arise, the natural response for some managers may be to lean out of their team relationships. The belief is that the fewer conversations we have, the fewer land mines we will hit and the safer we all will be.
Although managers can't solve all of the w...
Ongoing employee recognition, in formal and informal ways, is a great tool for creating social habits that point to our shared values and goals. It makes people feel noticed, appreciated and valued for doing great work.
It's a reminder of our performance standards, celebrates people who ro...
The best solution to combating divisiveness among team members is uniting them around a shared purpose -- a mission they can all get behind.
One common purpose we can all get behind is doing great work for our customers -- to make the world better for others. You may not b...
Everyone needs a plan. Ensure each person has a written "individual development plan" for achieving their most meaningful development goals, whether that means training to master a current role, learning new skills, receiving mentoring or gaining new key experiences. Ensure their plan includes a ...
Workplace divisions not only threaten daily productivity; they also threaten the trust and social bonds that managers have worked so hard to cultivate on their teams. Some managers have invested years in building a strong, positive team culture -- and for the first time, they are beginning to...
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