Know what you don’t know and trust what you do
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How to handle and learn from mistakes
The benefits of psychological safety in a workplace
The importance of empathy and active listening
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When users first encounter your product or service, they often don’t know much how it works, what it looks like, how much it costs… Sometimes they don’t even know what it does! Make sure you leave no such blindspots, because transparency and information breed trust. The more information about the...
Bosses keep you wondering or in fear just enough so that you tell them what they want to hear. At the least, bosses condition you not to say what they do not want to hear. This is why bosses don’t need a conflict management strategy – they just expect for everyone to agree with them.
Leader...
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