To maintain a culture of learning, be sure your employees know how to listen to customer feedback and are empowered to respond to it in creative ways.
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"Innovation distinguishes between a leader and a follower." - Steve Jobs. Striving not to be a follower.
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In the course of a busines shifting to a more employee-empowered structure, communication is critical, including leaders sharing with employees ample information about the goals they are pursuing, as well as expecting that employees will share more feedba...
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