Listening meets a person’s primary need for validation and acceptance.
To positively influence others, you must listen to what is spoken and what is left unsaid, because by doing this you'll learn more about a person’s character, desires, and needs.
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Resist the urge to step up and show off your thoughts until you understand what the group is doing.
The ideas that people listen to are spoken by people who connect what they say to the group's needs. Your aim when you contribute is to connect the concerns of the people.
A 5-to-1 ratio is about right: You should listen to others five minutes for every one minute that you speak. Wealthy people are good communicators because they are good listeners. They understand that you can learn and educate yourself only by listening to what other people have to say.
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