3. Keep user intent in mind

"Our problem-scanning machine spends its day looking for worries. It’s helpful when you’re in serious trouble but stressful when you’re not. On top of that, we’re living in a Culture of More versus a Culture of Enough. Everywhere we look, we are reminded of what else we need. You can move...

• Make sure your body reflects confidence: stand up straight, look people in the eye, and relax.
• Use a firm, but pleasant, tone.
• Don’t assume you know what the other person’s motives are, especially if you think they’re negative.
• When in a discussion, don’t forget to li...

I always encourage my clients to try to find their “golden skill,” the thing that sets them apart and makes them a perfect fit for any role. The skill you choose to emphasize might change based on the job you are exploring. Research is key here as well—you want to identify to the best of ...