Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Creating internal documentation
When creating documentation, you're not speaking to people with institutional knowledge.
You're speaking either to people who sit outside your team and aren't privy to your department's lingo, or to the newbies who don't yet know their CRMs from their CMSs.
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Replace jargon with plain language
Whether it's training materials, employee handbooks, or standard operating procedures, laying out everything in a non-daunting way can bring new team members up to speed faster.
Steven Pinker describes this phenomenon as "the curse of knowledge." He coined the term...
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Keep your processes straightforward
If the process is complicated, the documentation will be too. If you can't explain something in straightforward terms, you should correct the process until you can.
Your processes—and the documents explaining them—should aim for what helps the most people, not what helps a...
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53 reads
Don't get bogged down by the details
For overarching processes, it's better to whittle down the writing to a digestible format, with enough detail for it to be comprehensible, but not so in-depth that any tiny change in the process would make the whole lot moot.
If your internal docs are so convoluted tha...
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54 reads
Include broader context about each team
Having a strong company culture isn't something you can just declare. It takes deliberate action to bring people together and to make every department accessible.
So: how do clear communications better company culture? For one thing, internal documents are a great way to e...
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37 reads
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Creating your career is something that most people don't think of at an early stage when they are...
Get inside the right people's heads
Knowledge often comes not only from asking the right questions but meeting with the right people. So don't just seek smart people. Seek the right smart people.
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Why Is Workflow Documentation Important?
- It helps optimize processes: You can’t improve upon what you can’t even see.
- It ensures accountability: Without workflow documentation, anytime there’s a blocker, it’s a challenge to find out who or what caused it.
- It takes the co...
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