Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.

• People only retain a small percentage of facts when they're communicated verbally. Having those facts written helps to ensure that they don't get lost when it's time to make decisions.
• It's much better to use email to get everyone up to speed and then have a discussion of what yet ne...

In business situations, communication is never about you. It's always about the other person.

If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.