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Communicate emotions in person

Communicate emotions in person

Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.

If you use email, it will seem like you don't care or that you're a coward.

@kin81

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The "why" of the communication

You're wasting time and energy if you don't know the reason the communication is taking place.

Before you initiate any communication, ask yourself, "What am I trying to accomplish?" Even chitchat should have a purpose, even if it's just to build camaraderie.

Communicate facts via email
  • People only retain a small percentage of facts when they're communicated verbally. Having those facts written helps to ensure that they don't get lost when it's time to make decisions.
  • It's much better to use email to get everyone up to speed and then have a discussion of what yet needs to be accomplished.
Listen more than you talk

In business situations, communication is never about you. It's always about the other person.

Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.

Keep your message simple

If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.

All of us suffer from massive information overload, which creates seemingly endless confusion and stress.

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Worst Communication Mistakes
  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

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Communicate Masterfully
Mastery of verbal communication includes:
  • Learning how to become a good listener
  • How to speak more intentionally
  • Reading the body language of those you’re communicating with
  • Improving public speaking skills

Performance expectations should be measured by the company and communicated by management in order to move toward a specific company goal. 

For each new person joining, set specific and clear employee and performance expectations to encourage accountability.