Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.
If you use email, it will seem like you don't care or that you're a coward.
MORE IDEAS FROM THE ARTICLE
You're wasting time and energy if you don't know the reason the communication is taking place.
Before you initiate any communication, ask yourself, "What am I trying to accomplish?" Even chitchat should have a purpose, even if it's just to build camaraderie.
In business situations, communication is never about you. It's always about the other person.
Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.
If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.
All of us suffer from massive information overload, which creates seemingly endless confusion and stress.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
Performance expectations should be measured by the company and communicated by management in order to move toward a specific company goal.
For each new person joining, set specific and clear employee and performance expectations to encourage accountability.