Recognize the emotional side of digital transformation

Digital transformation can be bewildering and exhausting for leaders and employees alike.

Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling and distribution, as companies battle to create differentiated end-to-end customer experiences in an unforgiving dynamic economy. As one executive put it, in a hyperconnected world, competitors can "pop up from anywhere and everywhere."

With rising expectations of customers and other stakeholders, no company can afford to stand still.