Build a data-informed culture by upskilling talent

Today, digital transformation requires upskilling all employees so they can harness digital tools and data. However, executives must first understand the different generations in the workforce:

• digital natives, who grew up with digital tools;
• digital immigrants, who are open to learning and changing; and
• digital refugees, who avoid digital tools they view as unsettling and scary.

All employees need a "basic understanding and comfort" of working with data—its potential and limitations.