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Design for inclusive and agile problem-solving
As they become more senior, executives often have less contact with those at the front lines of their organizations and, as a consequence, their customers. Leaders need to be aware of these blind spots and empower their employees—including those closest to the customer experience—to take ownership of customers’ problems and innovate on their behalf.
As leaders develop and iterate their strategy for where they are going and how they will get there, they need to surround themselves with people who have their fingers on the pulse of the organization.
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Build a data-informed culture by upskilling talent
Today, digital transformation requires upskilling all employees so they can harness digital tools and data. However, executives must first understand the different generations in the workforce:
- digital natives, who grew up with digital tools;
- digital immigrants, wh...
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Manage the power dynamics that come with data
Companies shouldn’t aspire to create a data-driven culture, but rather a data-informed one.
Data shouldn't be touted as a replacement for expertise or experience. Instead, it should enable employees to question the organization’s status quo, using insights from data ra...
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Align around a customer-centric narrative
Vision and strategy matter, but without a sense of shared purpose, employees aren’t willing to do the hard work required to build a digitally mature organization. Employees not only want to know where they are going but also why they are going there.
Too often, leaders onl...
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Recognize the emotional side of digital transformation
Digital transformation can be bewildering and exhausting for leaders and employees alike.
Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling and distribution, as companies battle to create differentiated end-to-end c...
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Guidelines For Managers
Top leaders and managers can benefit from these broad guidelines on risk-management issues:
- Companies in the same sector need not necessarily have the same hedging strategies.
- Companies can benefit from risk management strategies even if they don’t have any major investments...
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