The organization who understands their customer well can serve them better and who understands the process can improve them. Data and analytics can help but only when well understood across the entire organization and used effectively.
Data literacy is the ability to read, write and communicate with data which includes deep understanding of data sources, analytical methods and techniques applied to turn raw data into meaning insights which can help in validating the decision with data and hence add value to an organization’s existing capabilities.
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Identifying the skills needed for the future
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Creating a culture of continuous learning
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