Process insights will capture the activities by using tools to record them while it is being performed. This data collection allows for quick diagnoses and documentation and enables a company to automate the start and endpoint for the process.

The process insights appro...

The process insights approach supports short-term and longer-term, more strategic benefits.

• Companies can gain a clear view of work that has strategic value. The discovery can reveal the complexity of processes and can influence decisions about outsourcing, automating ...

An Asia telcos wanted to expand its robotic process automation program and automate a huge percentage of process work. The company wanted to equip every employee with a robot assistant.

At first, the company could not find a way to capture more than $5 million out of a $40 million savings o...

• Start with a hypothesis-driven approach regarding where to unlock value.
• Select the right tool for the job. Identify a suite of technologies that can help you manage operations holistically.
• Embed the technology in an overarching deli...

Many companies think technology is a solution, but it's not in itself. When used with a process insights approach, tech solutions assist with gathering information and analysis on a different level.

Digital technologies enable fine-tuning in implementation. When monitoring ...

Transparency is indispensable for understanding business processes and developing opportunities for improvement.

Companies increasingly look to automate areas. But getting a clear picture of service processes is a challenge, such as measuring capacity, accu...