Understand the impact of your behaviour

When you exclude kindness and candour, you risk damaging your company culture. If you are too upfront, you could appear as a mean-spirited bully, and if you are too kind, you can be viewed as a push-over.

Gary says that he had to address his lack of candour. He was using his desire to be kind as an excuse to avoid difficult conversations. Avoiding the issue could send the wrong message.