Empathy

You don’t have to feel your counterpart’s emotions to understand them better. You can label them. It means validating and acknowledging them.

The most effective labels of emotions start with phrases like:

• It seems like… you feel ...
• It sounds like… you feel ...

Empathy is essential. Pay attention to them, Hear them! You should take their perspective to understand it fully. Use this empathy to create a bond between two parties. Identity the common aspects of the problem & make them take it your w...

Listening is not hearing to respond. It’s hearing to understand. Effective listening helps you understand the other’s perspective and underlying feelings. It helps you hear what’s not said.

The ideal balance is to listen 60 percent and speak 40 percent of the time.