<ul><li>Say ‘Hello’ in tones that speak how pleased you are to have the person call.” Smile even on a call, it comes through in voice</li><li>Most times people don't want advice but a friendly, sympathetic listener to whom he could unburden himself. Be a good listener. Encourage others to talk about themselves.</li><li>Ask questions that other people will enjoy answering.</li><li>Story telling is the most underrated skills, Dramatize your ideas, become a great story teller and learn to keep people interested.</li></ul>

Master verbal communication

<ul><li>The deepest urge in human nature is ‘the desire to be important.’ Make others feel important.</li><li>Give honest and sincere appreciation.</li><li>The only way on earth to influence other people is to talk about what they want and show them how to get it. </li><li>Get the other person’s point of view and see things from that person’s angle as well as from your own.</li><li>You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.</li><li>Remember that a person’s name is to that person the sweetest and most important sound in any language.</li></ul>

Talk in terms of the other person’s interests

<ul><li>In an argument or in a heated situation, keep calm and watch out for your first reaction. It may be you at your worst.</li><li>In an argument, look for areas of agreement.</li><li>Show respect for the other person’s opinions. Never say, ‘You’re wrong directly.</li><li>If you are wrong, admit it quickly and emphatically.</li><li>Say ‘If I were you I would undoubtedly feel just as you do.’ An answer like that will soften people.</li><li>Talk about your own mistakes before criticising the other person.</li></ul>

How to deal with conflicts

<ul><li>Talk about your own mistakes before criticizing the other person.</li><li>Ask questions instead of giving direct orders.</li><li>Praise the slightest improvement and praise every improvement.</li><li>Give the other person a fine reputation to live up to.</li><li>Make the fault seem easy to correct.</li></ul>

How to converse effectively as a leader

Do you feel stuck in life, not knowing how to make it more successful? Do you wish to become more popular? Are you craving to earn more? Do you wish to expand your horizon, earn new clients and win people over with your ideas? How to Win Friends and Influence People is a well-researched and comprehensive guide that will help you through these everyday problems and make success look easier. You can learn to expand your social circle, polish your skill set, find ways to put forward your thoughts more clearly, and build mental strength to counter all hurdles that you may come across on the path to success. Having helped millions of readers from the world over achieve their goals, the clearly listed techniques and principles will be the answers to all your questions.

books

Books

Updated for today’s readers, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People is a classic that has improved and transformed the professional and personal and lives of millions. One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed. Originally published during the depths of the Great Depression—and equally valuable during booming economies or hard times—Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their professional and personal lives. How to Win Friends and Influence People teaches you: -How to communicate effectively -How to make people like you -How to increase your ability to get things done -How to get others to see your side -How to become a more effective leader -How to successfully navigate almost any social situation -And so much more! Achieve your maximum potential with this updated version of a classic—a must-read for the 21st century.

Dale Carnegie was an American writer and lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.

How to converse effectively as a leader

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